General Office Policies
Healthy Smiles operates from Monday to Friday, 8 AM to 3 PM, and is available on Saturdays by appointment only. You are welcome to reach out to us during business hours to schedule an appointment or to ask about our office policies.
Your appointment has been specifically set aside for you. In line with our office policies, we respectfully request that you give us a 24-hour notice should you need to cancel. We understand that unexpected circumstances can occasionally arise, necessitating a missed appointment.
Insurance Benefits
Our team is dedicated to collaborating with you to optimize your insurance benefits. It is important to note that insurance companies do not guarantee coverage for benefits or payment for the services rendered. Therefore, we can only provide an estimate of your dental insurance coverage. The estimated amount will be required at the time of service.
Collection
According to our office policies, Healthy Smiles will submit claims to insurance companies for dental services provided in the office, allowing them a period of 45 days to process payment. After 60 days, it becomes the patient’s responsibility to follow up and settle any outstanding balance. Should you have any inquiries, the staff at Healthy Smiles is readily available to assist you.
Financing Office Policies
Our practice offers financing through Carecredit. You can apply by clicking the following link: Carecredit.
Insurance providers often present a variety of plans and coverage options. Therefore, it is essential to examine the specific details of each plan to ensure the coverage meets your needs.
Dental insurance claims generally require a processing period of 2 to 4 weeks. This duration can fluctuate based on factors such as the insurance provider, the intricacy of the claim, and the necessity for any supplementary documentation or pre-authorization. Claims that are uncomplicated may be handled more swiftly, whereas those related to significant procedures could take additional time. Typically, our dental office assists patients in submitting the claim, and you will receive an Explanation of Benefits (EOB) that outlines the coverage details and any amounts you may be responsible for. Patients at Healthy Smiles are required to settle their payments within 60 days following their treatment, as outlined in the office policies.